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Begin by determining the performance gap, which reveals the learning need. Next, describe what success looks like and how it can be measured. From this, build the job aids, learning experiences, and process descriptions.
determine learning need
- Use ideas and techniques developed by:
- Work with you to clearly identify the performance gap, which reveals your learning need:
- What does success look like?
- What are your performers currently doing that they shouldn’t?
- What are your performers not doing that they should?
- For each process identified, what tasks and their component steps are required for successful execution?
assess learning
- Use ideas from:
- Will Thalheimer’s Learning-Transfer Evaluation Model
- The Kirkpatrick Model
- Revised Bloom’s Taxonomy
- Krathwohl’s Affective Domain
- Simpson’s Psychomotor Domain
- and techniques learned writing assessment items for Alberta Education’s diploma examination program
- Work with you to develop diagnostic, formative, and summative evaluation items
create job aids
- Use ideas developed by:
- Work with you to create job aids, including:
- Portal
- Annotated Video Clips
- Glossary
- Frequently-Asked Questions (FAQs)
- Quick Reference Guides (QRGs)
- Checklists / Planners / Sidekicks
- Decision-Support Tools (DSTs)
build interactive online learning experiences
- Use techniques researched by:
- Use tools including:
articulate your processes, tasks, and steps clearly and succinctly
- Use a risk-analysis tool developed in safety
- Work with your hand-picked SMEs to:
- Clarify your workflow processes, tasks, and steps
- Use a RACI (Responsible, Accountable, Consulted, Informed) chart to determine roles and responsibilities for each
- Determine pre-requisite knowledge and skills needed to successfully perform each
- Create job aids
- Design just-right instruction delivered just-in-time, at the point of need